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Clinic MEDESTE in St Petersburg — a supply worth $192 000. The architects were against it, the investor took the risk

Video testimonial from Vladimir, investor in a private members medical project in St Petersburg. He followed MBL on Instagram and YouTube for six months before taking the risk. Every architect and designer on the team advised him against China. He went ahead, placed the order — and is now working with us again.

Saint Petersburg, clinic Supply $192 000 2024 Furniture a tour to China Medical facility

Get an estimate for my project Watch Vladimir’s testimonial

Branded MEDESTE cushions with signature embroidery — a detail of the clinic interior

‘All the architects and designers were against working with a company we do not know, versus production in China. The stereotype that everything in China is bad and poorly made, unfortunately, does happen. I found this company very easily — followed it for six months on Instagram and YouTube, before taking the risk.’

‘In terms of the quality of the furniture — 90%, and for us that was unexpectedly high. Having received the first shipment, we decided to carry on working together. The staff are responsive — and especially good at dealing with different types of clients, because they had to to bridge the negativity of our designers with the MBL managers. The team did really well there.’

В

Vladimir Investor in the MEDESTE clinic · Saint Petersburg · 2024

Real review

$192 k

total delivery of the furnishing package

90%

‘unexpectedly high’ furniture quality

6 mo.

Vladimir had been following MBL before placing his order

×2

repeat orders and referrals

The main story of the case: the team was against it

Vladimir spoke openly about architects and designers being opposed to China as a supplier. This is a typical pain point in this market — and we solved it

The client’s team

Architects and designers — against

‘There is a mistaken view that everything in China is bad and poorly made. Unfortunately, that view does exist.’

At the start of the project the entire project team — architects and designers — were against working with a Chinese factory. The standard position in the market: ‘China means cheap and bad’.

This is a typical story. The professionals running the project defend their familiar processes and suppliers. For the investor and owner this creates an internal conflict between the budget and the team’s opinion.

Vladimir — in

He took the risk and did not regret it

‘I followed them on Instagram and YouTube for six months. There was a certain risk. We went ahead — and it worked out’

Vladimir did his own research: he spent six months following MBL content before getting in touch. When he saw how the process was organised (selection, quality control, shipping), he decided to take the risk.

The MBL managers took on communication with the designers and architects, ‘reconciling their negativity with our own processes’. That is a skill in its own right, and Vladimir singled it out.

The process chain — what Vladimir noted

‘The team built a whole chain, a process map: how the furniture is chosen, how quality is assessed, how it is shipped. Credit to them for that’

1

Choosing the furniture

Selection based on references, a design project or factory catalogues. Video tours from the factories, fabric and material samples for approval.

2

Quality assessment

The manager travels to the production site and checks every item against the drawings, the materials and the assembly. Video reports before shipping is approved.

3

Dispatch

Reinforced packaging for fragile items. Container to the port, sea freight, customs clearance, delivery to the site in St Petersburg.

4

Communication

The managers are a distinct skill in themselves: they can work with different types of client and with the project team. That is what resolved the conflict with the designers.

⚠

What Vladimir criticised — openly

‘Logistics is the weak point — that needs optimising. Quality acceptance has to be tightened up so it is stricter. Some things were missed — we corrected them on site.’

We are leaving this criticism on the page as it is. We are not removing it or softening it — because this is what an honest review from a real client looks like. Vladimir is not a blogger or a partner; he has no reason to praise us for nothing. If he says that 90% of it was good and at the same time points to specific problems, that is worth believing.

On logistics we currently work with two freight companies in parallel and are testing new routes for oversized items. We have made acceptance at our Foshan warehouse stricter — a dedicated quality control team oversees it.

The main outcome

The furniture is not only beautiful but also well made and comfortable. The clinic has been using it intensively for several months — no complaints. Well done, keep working this way. We will work with you on other projects and recommend you.

— Vladimir, investor in the MEDESTE clinic

Full video — Vladimir’s testimonial

4 minutes on the MBL channel. A first-hand account in the interior of the MEDESTE clinic

What you will hear in the video

Vladimir is an investor in a private members’ medical project in St Petersburg. He describes how he found MBL (he followed it on Instagram and YouTube for six months before getting in touch) and how he overcame resistance from the architects and designers.

Separately, on quality in the bathrooms: ‘Especially, let us say, everything to do with the bathrooms and lavatories — the quality is fairly high, not even fairly — high.’ This is a rare category where China used to fall short.

And open criticism of the logistics and the goods acceptance. Worth listening to in full — it is the most credible of all our client testimonials.

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The MEDESTE clinic on camera

The interior of a private medical club project in St Petersburg after furnishing by MBL

Vladimir, investor in the MEDESTE clinic

Vladimir, investor in MEDESTE

Branded MEDESTE cushions

Branded decor

The clinic interior

The clinic interior

Reception area

Reception

Furniture

Furniture

Hallway

Hallway

Study

Study

Bathroom — specially noted quality

Bathroom: ‘the quality is high’

Interior details

Details

Another area

Another area

Wide shot

Wide shot

Final shot

Finale

We will prepare the same estimate for your project

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The manager has been running MBL projects since 2008

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